One hub for every customer experience
Drive loyalty and revenue by giving every shopper a personalised on-site experience. Orders, loyalty, recommendations, and support, all in one place.
Turn every interaction into revenue and lasting relationships
Everything in one place
Give customers one place to manage orders, loyalty, subscriptions, and recommendations, personalised to who they are — whether they're logged in or not.
Drive more sales
Turn every visit into revenue with recommendations, coupons, and loyalty — and feed it all back into Klaviyo for smarter marketing.
Seamless support
Help customers get answers fast with FAQs, live chat, and helpdesk integrations. Add Customer Agent for 24/7 AI support.
Get started in minutes
Launch Customer Hub with just a few clicks—no coding required. Because smart personalisation shouldn’t be complicated.
See Customer Hub in action
One hub for every customer interaction
- Keep shoppers buying by making it easy for them to find what they need—because when shoppers get stuck, you lose sales.
- Manage the full customer journey, from product discovery to post-purchase.
- Bring every integration—loyalty, returns, subscriptions, shipping, and support—into a single, seamless experience.
- Turn service and post-purchase moments into new marketing channels that drive retention and growth.
Turn shopper behaviour into revenue
Every click, favourite, and view in Customer Hub is a chance to drive revenue—bringing shoppers back, filling carts, and creating experiences that feel truly personal.
- Automatically remind shoppers to come back and buy when they add items to their favourites or wishlist.
- Show each shopper what matters most. Give VIPs, churn-risk, and first-time buyers personalised recommendations and on-site experiences tailored to them.
- Personalise shoppers’ experiences even before they log in— enhancing site relevance for 30% more of your audience.
- Send customer activity back into Klaviyo to trigger flows and campaigns that drive more sales.
“Customer Hub has been driving meaningful revenue for us.”
Leanne Chan, senior director of growth and retention, Thirdlove
Self-service that builds loyalty
- Let customers self-serve for orders, returns, and account updates without leaving your site.
- Resolve common questions instantly with embedded FAQs.
- Escalate seamlessly to Klaviyo Helpdesk or a third-party tool only when needed—with full context for faster resolution.
- Add an AI-powered Customer Agent for 24/7 support and personalised shopping assistance for every customer.
Launch fast, prove impact
- Launch in minutes with pre-built content blocks, an intuitive editor, and plug-and-play integrations.
- Configure the design of your Customer Hub in just a few clicks, or refine it further with advanced CSS options for technical teams.
- Track revenue growth, self-serve interactions, and order value with real-time dashboards.
- See exactly how much impact Customer Hub is having on your business from day one.
“We see potential for Klaviyo’s Customer Hub to be the future of shopping: a curated one-to-one experience. That’s really powerful.”
Aman Advani, co-founder and CEO, Ministry of Supply
Customer experiences resources
Build a CX strategy that actually drives growth
Learn how to increase CLV with a smarter, more connected CX strategy—built on real data and real results.
Get a live Customer Hub training
Register for a live training to get started faster.
Shopper expectations are on the rise
Is your CX keeping up? Discover how to turn fragmented journeys into connected, revenue-driving experiences with Klaviyo.
Customer Hub FAQs
Customer Hub is a signed-in consumer experience on your brand’s online store that acts as a one-stop destination for managing the customer journey—from discovery to purchase to support.