Committed to your success and growth
Klaviyo offers support and resources to help your brand get the most out of the platform.
On demand resources for all customers, whenever you need them
Help center
Your always-available resource to get answers to topics like getting started, billing, and more.
Tailored to support your business
For paid plans, Klaviyo offers a variety of success solutions to support your business goals and outcomes. If you are a Klaviyo customer, please contact support for more information on what’s available to you based on your Klaviyo plan. If you’re interested in Klaviyo and our support offerings, contact sales@klaviyo.com.
Onboarding
As you get started with Klaviyo, a member of our onboarding team can directly help your business, providing best practices and strategic recommendations in dedicated 1:1 sessions.
Deliverability and compliance
Optimise your deliverability performance and navigate compliance requirements with deliverability and compliance experts.
Ongoing customer success management
Get strategic guidance and education built to drive success and ROI with Klaviyo.
Email and chat support
Connect with Klaviyo success team members by email or chat to answer your product and technical questions.
Email: 24/7*
Chat: 24/5, weekend and holiday hours vary by plan
*Free accounts have access to email support for their first 60 days.
Ongoing customer support helped Grind get the most out of Klaviyo
Having our customer success manager there to have an actual call has made a huge difference. It’s nice to have that same person who knows what your goals are and who knows the brand inside out.”
