Rob Hand

Rob has been at Klaviyo for over 4 years where he’s grown into several roles including Principal Customer Success Manager, helping customers strategically grow their business. He discovered his passion for SMS marketing and has since joined the Marketing team as the Product Marketing Manager for SMS. In his free time, Rob is a cyclist and runner.

Posts by this author

Rob Hand

Nov 4, 2022

Write SMS campaigns in seconds with Klaviyo’s new AI-powered SMS Assistant

New to SMS copywriting? Tell Klaviyo’s AI-powered SMS Assistant what content you’d like to create, and let it write SMS copy that converts.

Rob Hand

Oct 3, 2022

Reply to customer questions faster with Klaviyo’s AI-driven Suggested Responses

Klaviyo’s Suggested SMS Responses uses machine learning to make responding to common customer inquiries a breeze.

Rob Hand

Oct 3, 2022

Drive more back in stock purchases with MMS messages

Use Klaviyo’s Back in Stock flow to immediately notify subscribers via text message and dynamically display an image of their product.

Rob Hand

Sep 1, 2022

Provide best-in-class customer support with Zendesk and Klaviyo SMS

The Klaviyo and Zendesk integration allows businesses to provide a better customer service experience by offering 1:1 support with SMS.