Smart interactions
Use reviews data to segment customers and personalize messages.
Available for Shopify and WooCommerce
Use reviews data to segment customers and personalize messages.
Trigger review requests based on actual delivery date.
(Shopify only)
Use all your brand assets already in Klaviyo.
Display reviews across customer touchpoints to increase conversion.
Send review requests automatically
Use pre-built flows to send emails or texts when customers are eligible to leave a review.
Enrich your customer profile data
Capture physical attributes and personal preferences with custom review questions. Then, use that data for powerful segmentation and message personalization.
Automatic review follow-ups
5 stars? Thank them for their time. Maybe throw in a promo code.
3 or less? Automatically create a support ticket to help make it right.
Design on-brand experiences
Showcase reviews on your website with flexible widgets, or use custom CSS for max control over how they appear.
Sync reviews to Google Shopping
Reach customers as they’re shopping on Google and drive more traffic to your site.
Verified reviews
That little checkmark goes a long way in building trust. Klaviyo applies it after confirming a review is legit.
Q&A to boost shopper confidence
Customers can ask questions about your products, while browsing questions and answers from others.
AI-powered headlines and replies
Encourage customers to submit their review faster with AI-suggested headlines. Use AI to quickly draft replies to reviews, automatically written in your brand’s tone and voice.
Review analytics
Response rates, total reviews, rating trends—monitor it all within Klaviyo. Advanced funnel tracking reveals the time between a customer viewing a review and adding that product to their cart.
Import your existing reviews
Bring your full review history with you to Klaviyo—it’s as easy as uploading a CSV file.
When you run out of orders, further review requests are paused for that billing cycle.
Larger plans are available – please contact sales at sales@klaviyo.com. Learn more in our FAQs below.
Easily get started with reviews.
Your go-to resource for reviews training.
Are your reviews telling the right story?
In short, you ’ll install the Klaviyo Reviews app on your store, add reviews widgets to your website, and set up email/SMS flows that ask for reviews.